Support Services: Flexible Models for Every Need
Delivering reliable IT support requires adaptability and deep expertise. At IPC for technology solutions, our Support Services are designed to match your unique operational requirements, whether you need local presence, cost-effective offshore teams, or rapid incident response. We combine program management, stringent SLAs, and governance frameworks to ensure seamless service delivery and peak system performance.
Introduction
From strategic governance to hands-on assistance, our engagement models scale with your demands. Whether you’re a large enterprise, government institution, or growing SME, IPC’s support offerings protect your infrastructure, optimize uptime, and empower your teams to focus on core business objectives.
Flexible Engagement Models For Varied Customer Needs
Onsite Support
Embedded Expertise
- Resident Engineer at Customer Location
- Customer owned Governance and SLA
Onshore Shared Services
Local Flexibility
- Resources based in Saudi Arabia
- shared across multiple customers
- Remote support model with the flexibility of on demand onsite support.
- SLA and service scope-based offering
- Program Management and Governance
Offshore Shared Services
Scalable Support
- Resources based outside Saudi Arabia
- Shared across multiple customers
- Remote support delivery model
- SLA and service scope-based offering
- Program Management and Governance
Incident-Based Services
Reactive Resolution
- Reactive Remote only Support
- SLA based governance
Optional Services
Tailored Enhancements
- Additional Architect and Sr. Consultants days
- Onboarding, Upgrade, and Remediation Support
- Training and Enablement Services
- Audit support
Ready to elevate your IT operations?
Partner with IPC for support solutions that adapt to your business landscape, secure your infrastructure, and drive continuous performance improvements.
Success Partners
